The Spa at The Brown Palace

Question 1

Arrival

Accepted Answer

Please arrive at minimum 15 minutes prior to the start of your treatment to allow time for robe service as well as relaxing in our lounges and steam rooms. Guests arriving late will simply limit the time of treatment. Services will end on time and the full cost of treatment will be charged.

Question 2

Cancellations

Accepted Answer

Please allow a minimum of 24 hours from the time of appointment for cancellations of services. Cancellations or appointment movements within the cancellation period will result in a 50% charge of regular priced services. No show appointments will result in charges of 100% of the original service costs. For groups of 5 or more, please allow a 48-hour cancellation period. A valid credit/debit card is required at the time of booking.

Question 3

Policy

Accepted Answer

Cell phones must always be on silent. No photos are to be taken in private areas. Please be considerate of noise level, as we strive to provide a relaxing environment for all guests. A service charge of 23% of the original price of services will be added to your bill to compensate your spa professional. In appreciation of outstanding service additional gratuities may be given at your discretion. Spa services and amenities including massages, body treatments, facials, and lounge/locker rooms have a minimum age of 16 years old. All minors must be booked for the couple’s massage with a parent or guardian and same-gender massage therapist. A parent or guardian must be present at all times with minors in spa services and amenity areas. Salon services do not have a minimum age requirement; however, a parent or guardian must be present.
Please keep all personal items at home or in your hotel room. The Spa at The Brown Palace is not responsible for lost or stolen items.

Question 4

How Do I Book A Spa Appointment?

Accepted Answer

Spa appointments may be booked by calling the spa directly to speak with the front desk team, or by reserving online through The Brown Palace website. Availability varies by day, so advance scheduling is recommended.

Question 5

What Treatments Do You Offer?

Accepted Answer

The Spa at The Brown Palace offers a full menu of services, including massages, body wraps, exfoliating scrubs, facials, manicures, pedicures, and hair and makeup applications. Treatment availability varies seasonally, and the spa’s menu is updated regularly to reflect new offerings and enhancements. Guests may explore the full list of services on the hotel’s website or contact the spa directly for guidance.
Please note that a 23% service fee, which includes gratuity for your service provider, is automatically added to all spa treatments.

Question 6

Do Spa Services Include Access To Facilities?

Accepted Answer

Spa services include access to the spa's relaxation areas and amenities available on the day of your treatment, including the steam rooms. On Fridays and Saturdays, guests with scheduled treatments may also enjoy complimentary champagne and macarons. Hotel guests may enjoy select spa facilities during their stay, with access varying based on scheduling and capacity. For the most up-to-date information, guests are encouraged to contact the spa directly.

Question 7

Is The Spa Open To Non-Hotel Guests?

Accepted Answer

The Spa at The Brown Palace welcomes both hotel guests and local visitors. Appointments are required, and availability may vary based on hotel occupancy and seasonal demand.

Question 8

Do You Offer Couple’s Treatments?

Accepted Answer

The spa offers several options for couples, including side-by-side massages and a private couple’s plunge experience.
Please note that a 23% service fee, which includes gratuity for your service provider, is automatically added to all spa treatments.

Question 9

What Is The Spa Cancellation Policy?

Accepted Answer

Cancellations must be made at least 24 hours in advance to avoid being charged for the scheduled service. Guests who cancel within 24 hours or do not arrive for their appointment will incur full treatment fee, out of respect for the provider's time. Exceptions may still be made at spa discretion.

Question 10

Can Minors Receive Spa Treatments?

Accepted Answer

Spa treatments are available only to guests ages 16 and older. Guests under the age of 18 must be accompanied by a parent or legal guardian, be matched with a same-gender service provider, and have their parent or legal guardian remain in the treatment room for the duration of the service. This policy applies only to spa treatments and does not apply to nail, hair, or makeup services.

Question 11

Can I Receive A Massage While Pregnant?

Accepted Answer

Massages are available after the first trimester. For your safety, massage services, including couples massages, are not available during the first trimester of pregnancy. If you are pregnant, please let us know when booking your appointment so we can recommend the most appropriate treatment.

Question 12

Is Parking Available At The Spa?

Accepted Answer

Valet parking is available for guests with scheduled spa treatments. Validation covers up to $18 of valet parking, and guests are responsible for any remaining balance above the validated amount.

Question 13

How early should I arrive before my appointment?

Accepted Answer

Please arrive 10–15 minutes prior to your scheduled appointment time to allow enough time to complete any required paperwork, enjoy our robe service, and relax in our lounges or steam rooms before your treatment begins.

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